Hotel Cruise

Group Stay at Cruise Hotel, Como – Mostly Excellent with One Notable Concern I recently led a group of 24 travellers to Italy, and we spent the majority of our stay at The Cruise Hotel in Como. From the outset, everything was as expected — the hotel is spacious, clean, and well-maintained, and its location was known to us in advance, which made planning straightforward. A real highlight of our stay was the thoughtful allocation of a shared space near our 12 rooms, which allowed our group to gather each evening for tea and conversation. This made a big difference to the social dynamic of our trip and was something we greatly appreciated. However, there was one significant downside that impacted our experience. Over a dozen members of our group were elderly, and the lack of support from the hotel staff in getting taxi’s was both surprising and disappointing. While the reception staff pointed to a board with a QR code for a taxi app, the app failed to install on multiple phones, rendering it useless. More critically, there seemed to be little willingness from the front desk team to assist further — despite our elderly guests clearly struggling to walk to the nearest station (a 10-minute walk for me, but over 30 minutes for some of them). This lack of proactive assistance was unfortunate and left a poor impression on an otherwise excellent stay. I have travelled extensively, and this is the first time I’ve encountered a hotel in a European city unable or unwilling to help guests arrange transport. That said, the hotel itself was excellent in most respects, and I would still consider returning — but I would strongly urge the management to reconsider their approach to guest support, especially for older or less mobile travellers.

Very big room, very clean, quiet and the bed is comfortable. breakfast was great and has various options (they have cooked carrots, mushrooms, spinach and more...) three coffee machines so you don't have to wait in line and there is an option to boil your own egg if you don't prefer Thier's. the place is great it is 13 mins away from Como Lake, 40 mins from Milano, and 30 mins away from Malpensa airport. They have nice restaurant with delicious meals the reception staff helped us to find a car cleaning area before we return our rental car on Monday

They have a secluded parking ( cost 10 E) where you can leave your car and close the parking entrance with a tent-like construction.

The property is newly modified and the staff are friendly. The manager Fabio is excellent and is willing to go the extra mile to make your stay special. We were travelling by motorcycle around part of Europe and our bike broke down. Fabio seen that there was an issue and came out to assist. He arranged everything from the motorbike garage to the transport and even the extra room for our stay. He translated everything for us and even personally drove us to the garage to pick up the bike the next day. The reception staff are warm and welcoming.

A great option if you are traveling by car. The hotel doesn’t offer much of villa-like experience but it’s well situated between the lake of Como and the lake of Lugano which makes it easy to explore the region. The breakfast was good and the staff was very mindful. They were kind enough to pack our take away breakfast when we were leaving the hotel before the breakfast hours.